SHIPPING POLICY

Last updated: January 16, 2026

This Shipping Policy ("Policy") is part of the Terms of Sale, which include a mandatory arbitration agreement and a class action waiver.

By placing an order with Little Force Co. ("Company," "we," "our"), you acknowledge and agree to the terms below.

1. Order Processing Times

Orders are typically processed within 1-3 business days, excluding weekends and holidays.

Processing times may be longer during peak seasons, product launches, or unforeseen supply chain disruptions.

Processing time does not include carrier transit time.

We reserve the right to extend processing times (as permitted under the FTC Mail Order Rule) when demand is high or inventory constraints arise. If significant delays arise, we will notify you using the email address provided at checkout.

2. Shipping Methods and Transit Times

We ship through major carriers such as USPS, UPS, DHL, FedEx, or other partners.

Estimated transit times are estimates only, not guarantees.

Carrier delays—including weather, customs, holidays, or operational issues—are beyond our control and do not qualify for refunds.

Customers are responsible for providing a complete and accurate shipping address. Incorrect or incomplete addresses may lead to delays or non-delivery. The Company is not responsible for such outcomes.

3. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number.

Tracking updates are controlled by the carrier. We do not control the update frequency, scanning delays, or accuracy of the carrier's tracking data.

Customers are responsible for monitoring the tracking link and contacting the carrier for delivery-related inquiries.

4. Risk of Loss and Transfer of Title

To maximize legal protection under the UCC and case law:

Risk of loss and title pass to the customer once the carrier marks the package as "Delivered," "Notice Left," or "Delivery Attempted."

After delivery is confirmed:

• The Company is not responsible for theft, loss, misdelivery, property damage, or disputes involving the delivery location.
• Packages shipped to an incorrect address provided by the customer are the customer's responsibility.
• Carrier-confirmed delivery constitutes full fulfillment of our shipping obligations.
• Customers assume full responsibility for retrieving packages from their delivery address.

5. Lost, Stolen, or Missing Packages

If a package is marked as Delivered by the carrier but cannot be located:

• Check with household members, neighbors, security staff, or mailrooms.
• Wait 48 hours (carriers sometimes update prematurely).
• Contact the carrier to initiate a Missing Mail or Package Trace investigation.

The Company does not issue replacements or refunds for packages confirmed as delivered by the carrier.

Customers may file a claim directly with the carrier if eligible.

If a package is marked as Lost by the carrier before delivery confirmation, we will investigate and, at our discretion, replace or refund the order.

6. Returned, Refused, or Undeliverable Packages

If a package is returned to us due to:

• Incorrect/incomplete address
• Customer refusal
• Failure to pick up from the carrier
• Customs refusal
• Delivery obstacles beyond our control

...then the following applies:

• Reshipping fees are the customer's responsibility.
• Original shipping costs are non-refundable.
• Merchandise may be deemed forfeited after 14 days if reshipping fees are not paid.
• The Company is not responsible for lost packages resulting from address errors or refusal of delivery.

7. International Shipping (If Applicable)

International shipments may be subject to:

• Customs duties
• Import taxes
• VAT
• Brokerage fees

These fees are the customer's responsibility and are not included in the product price unless otherwise stated.

Delays caused by customs inspections or government agencies do not qualify for refunds or replacements.

If a package is returned due to non-payment of customs charges or refusal, the customer is responsible for:

• Return shipping
• Redelivery fees
• Any carrier penalties

8. Pre-Orders, Backorders, and High-Demand Items

Estimated ship dates for pre-orders or backorders are projections only.

Due to manufacturing, supply chain, or customs variability:

• Dates may change
• Extensions do not qualify for refunds unless legally required
• Customers accept the updated date by continuing with the purchase

We will notify customers by email if extended delays occur.

9. Shipping Insurance (Optional)

If shipping insurance is offered at checkout, it must be purchased at the time of the order.

Insurance covers carrier-verified loss before delivery, not theft or misplacement after delivery scans.

Declining insurance means the customer assumes all risk of carrier loss.

10. Incorrect Items or Damaged Shipments

If you receive a damaged or incorrect product, you must notify us within 7 days after delivery with:

• Order number
• Photos of the product and packaging
• Description of the issue

Failure to provide adequate documentation or timely notice may result in denial of the replacement.

Approved replacements will be shipped using standard shipping timeframes.

11. Shipping Fees and Refunds

Shipping fees are non-refundable, except where prohibited by law.

Refunds issued due to verified errors on our part will cover only the cost of the product unless otherwise required.

12. Chargebacks and Fraud Protection

Any shipping or delivery dispute covered by this Policy is subject to the Arbitration Agreement and Class Action Waiver.

We reserve the right to provide documentation—including:

• Tracking records
• Carrier delivery confirmation
• Checkout IP address
• Consent records
• Customer communication records

—to dispute illegitimate chargebacks.

Customers who make fraudulent claims may be banned from future purchases.

13. Governing Law, Arbitration, and Class Action Waiver

All disputes relating to:

• Shipping
• Delivery
• Lost packages
• Transit delays
• Carrier errors

...are governed by the Arbitration Agreement and Class Action Waiver contained in our Terms of Sale.

All claims must be resolved individually through binding arbitration.

14. Updates to This Policy

We may update this Shipping Policy at any time.

The version in effect at the time of your order governs your purchase.